How do I contact customer service?
At Addicted to Soap, we are committed to providing the best possible skin care products and the best possible service to our customers. If you ever have any questions please feel free to get in touch with us using the contact form in our contact us section.
You may also contact us at:
Addicted to Soap, LLC.
What are your hours of operation?
MONDAY — FRIDAY, 9 AM — 5 PM
When will my order ship?
HOLIDAY SHIPPING TURN AROUND (DEC 1st – DEC 24th): Please allow 4-5 working days for your order to ship out. Orders need to be placed by Wednesday Dec 18th to be received by Christmas.
HOLIDAY CLOSURES: We will be spending time with our families from Dec. 20-30th. If you order during this time your order will ship out on Dec 31st. Thank you.
REGULAR SHIPPING TIMES: All orders will be shipped within 3-4 days of your order being approved. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed within 3-4 days of the next business day.
If an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone).
All orders to US destinations are shipped via USPS Priority Mail; international shipping carrier is based on the destination.
What are your shipping rates?
US & Canada:
- Purchases Under $74.00 = $5.75 Priority flat rate
- Purchases $75.00 or more = FREE SHIPPING
- small package (2 pounds and under) = $17.00 Priority flat rate small
- medium/large package (2 pounds- 20 pounds) = $40.00 Priority flat rate med/large
What payments do you accept?
We accept PayPal, Visa, MasterCard, American Express or Discover in real time (meaning your card will be charged at checkout).
Do you offer coupon codes and how do I use them?
We love to offer coupon codes to our loyal customers. Please check out our Facebook page and newsletter for special savings. Coupon codes MUST be entered correctly at checkout. You should see the discount BEFORE payment confirmation. Sign up for our mailing list to receive exclusive money saving coupon codes.
What is your return policy?
If, for any reason, you are not completely satisfied with your purchase from Addicted to Soap. at www.addictedtosoap.com, simply contact us at firstname.lastname@example.org for return approval within 72 hours of receiving your product. We will issue you a return number or exchange your product for something else in our store. Shipping fees, including return shipping fees, are not refundable.
How is my privacy protected?
We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology.
Do you offer wholesale?
Interested in carrying our products? Or do you have a favorite shop you would like to recommend us to? Click here to read more about our exciting wholesale program.
How are your natural face and body soaps made?
With love and soul of course! Our natural face and body soaps are handcrafted from scratch in small batches using the cold process method. We start with certified organic food grade oils and add pure essential oils, fresh herbs and rich, moisturizing oils and butters. The process takes several weeks to make your soap into the best natural soap available.
How long do your natural face and body soaps stay fresh?
Our soaps will keep for 1 to 2 years, but are best used within 6 months to retain the strength of the natural essential oils.
Are your natural face and body soaps safe for babies and people with sensitive skin?
All of our natural face and body soaps contain high amounts beneficial oils and are free of any sulfates and synthetic which are found in most commercial skin care products.
Disclaimer: Although allergic reactions to our organic and natural ingredients are uncommon, we recommend you test our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
Are your soaps biodegradable?
Yes, they are completely biodegradable as only earth friendly organic natural ingredients are used.
Are your natural face and body soaps Vegan?
Yes, all of our natural skin care products are vegan and cruelty free.
Why does your face and body soap make my skin feel softer than commercial soap?
The naturally occurring glycerin content of handcrafted cold process soap is retained in the bar, providing moisture for your skin. Most mass-produced face and body soaps have the glycerin removed as it is a valuable by-product that is then sold for use in other cosmetics. With our organic skin care line you will receive all the moisturizing benefits that glycerin has to offer.
How do I make my soap last longer?
Avoid letting water from shower heads stream onto the soap. Keep dry after use by setting on its edge or in an elevated soap dish where it can drain. You can purchase one of our handmade wooden soap decks that will aid in keeping your soap high and dry. If you wish to store your soap before you use it, store in a dark, dry place like a linen closet or drawer.